About
I ran the business first. The software came second.
Who you're actually hiring
Viviana Ramos
Founder. Writes the code, answers the email, picks up when something breaks at 7am.
- Based in
- Vancouver, British Columbia
- Before this
- Forma — dinnerware manufacturing and wholesale, run lean and often alone
- Built
- 22 modules, one at a time, to keep that company running
Where this comes from
I tried the software that was supposed to run it. Inventory tools that didn't understand manufacturing. Accounting tools that didn't understand wholesale. A different login for every job, and a spreadsheet stitching them together at 11pm. So I went back to my software background and started building my own — one module at a time, each one taking a specific job off my plate that week.
The restaurants I sold plates to saw my screens and asked what I was using. Then a coffee roaster asked. Then a service company. At some point 'the software I use' had 22 modules and more outside users than internal ones, and pretending it wasn't a product stopped making sense.
Telaia is that software, productised. Not a startup's guess at what operators need — a working system that grew inside real businesses, cleaned up and priced so other operators can run on it too.
Why this exists
I ran a manufacturing and wholesale business with a lean team — most weeks, no team at all. Production runs, wholesale orders, invoices, the follow-ups nobody logged: the work that mattered least took the most hours, and it was always me doing it.
I came out of software, so I went back to it and built the tools that took that work off my plate. They worked well enough that other owners asked for them. That's Telaia.
— Viviana
Founder, Telaia
What that turned into
- 01Every product ran a real business before it had a price.
- 02Demos stay open — no form, no email, no signup, ever.
- 03Telaia is Loom Tech Ltd., Vancouver BC. A small team on purpose, and honest about it.
What I believe
Four convictions, four decisions
01
A price you have to ask for isn't a price.
Operators are tired of booking a demo to see a number. Every Telaia price is published — $499/month flat for Restaurant OS, add-ons listed, onboarding listed. If the number doesn't work for you, I'd rather you know in thirty seconds than after three calls.
02
Software you can't touch isn't real.
Screenshots hide the parts that don't work. So the demos are live, full systems for five fictional companies, and none of them ask for your email. Click around, break things, form your own opinion before we ever talk.
03
Your sixth location shouldn't pay for your first.
Per-location pricing punishes exactly the operators who've earned some slack. Serving another location costs us close to nothing, so Restaurant OS is one flat price for all of them. The math is on the pricing page, in a table.
04
Tools that don't talk create the job of making them talk.
That job was mine at Forma, every night. It's why Telaia ships as one platform with modules attached to each other — food cost feeds finance, reviews sit next to reservations — instead of a shelf of separate products for you to glue together.
Honest scale
Telaia is a product of Loom Tech Ltd., Vancouver, British Columbia.
Telaia is small by design. When you email, I answer. When something breaks at 7am on a Saturday, the person reading the error log is the person who wrote the code. Some buyers want a 200-person vendor with an account team; that's fair, and that isn't this. I'd rather you know exactly who you're hiring.