Telaia

The process

Four phases, all of it visible.

It opens with a free walkthrough and closes with software your team uses every day. No theater, no big reveal at the end: each phase ends with something you can hold, and the tracker stays open the whole way through.

  1. 01

    Phase 01 · 60–90 minutes

    The walkthrough

    Free · one-on-one, nothing to buy

    We sit with you — on a call or on site — and go through how the work actually moves: who touches an order, where the spreadsheet lives, what gets retyped three times, where things fall through. You talk, I map, and by the end we're both looking at the same picture of your operation.

    Then we hold that map against Telaia's 22 modules: what exists already, what needs configuring, what's genuinely new. That split is what makes a quote honest — and it's also how we find out whether one of the ready-made products covers you, which is a cheaper answer than a build.

    You walk away with

    • 01.1A shared map of how your work moves today — including the unofficial parts
    • 01.2A straight read on what Telaia already does for that map and what would be new
    • 01.3An honest answer on whether Restaurant OS, Premium OS or Academy covers you instead
    • 01.4A defined scope and a fixed quote, if you want to go ahead — written after, at no charge

  2. 02

    Phase 02 · 1 week

    Blueprint

    Included in the build quote

    Before production code, you get an interactive demo of your system — your terminology, your roles, screens filled with plausible sample data. Not wireframes: something you can click through and hand to the person who'll live in it every day.

    This is where "that's not how we do it" gets said — one week in, while changing course is still cheap.

    You walk away with

    • 02.1A clickable demo of your system
    • 02.2Screen-by-screen scope: what's in the build, and what's explicitly not
    • 02.3A first draft of your data model
    • 02.4The sprint plan for the build

  3. 03

    Phase 03 · 4–12 weeks

    Build

    Fixed quote for the defined scope

    The build runs in one- to two-week sprints against a tracker you can open any day — the same one we work from. Every task, its status, and what's blocked, without ever asking for a status meeting.

    Every sprint ends with working software on a staging site, not a slide about progress. When something slips, you see it slip — and you see why.

    You walk away with

    • 03.1Working software at the end of every sprint
    • 03.2Access to the live build tracker
    • 03.3A short weekly note: done, next, blocked
    • 03.4A staging environment your team can try early
    • 03.5Training for the people who'll use it daily

  4. 04

    Phase 04 · Ongoing

    Run

    Monthly retainer, sized to the system

    Software that runs a business can't be handed over and abandoned. Run is a monthly retainer: we host, monitor, back up and fix — and keep a queue of small improvements moving every month.

    It isn't a lock-in. Your data is exportable at any time, and if we ever part ways, you keep the system and everything in it.

    You walk away with

    • 04.1Hosting, monitoring and daily backups
    • 04.2Fixes with a response commitment
    • 04.3A small-changes queue, worked monthly
    • 04.4A quarterly review of what to improve next
    • 04.5Full data export, any time you ask

Transparency

The tracker is the relationship.

Custom software usually goes wrong in the dark: months of silence, then a demo that doesn't match what was asked. Our fix is structural, not a promise — you watch the same board we do, from the first sprint.
On a bad week, that's a little uncomfortable for us. That's the point.

build-tracker — sprint 3 of 6, live view

Start with a conversation.

Sixty to ninety minutes, no deck, no fee. Or answer the six questions on the studio page and I'll come prepared.
Book a callAnswer the six questions