Machine history out of technicians' heads
A coffee-equipment service company
Dispatch by group chat, machine history by memory, contract maintenance by hope. Now every machine has a record, maintenance generates itself from contracts, and invoices follow the work.
01
What was broken
Jobs were dispatched over phone calls and a group chat. Which technician had touched which machine — and what they'd found — lived in their heads and in photo rolls. When a senior tech was away, that history was away too.
Maintenance visits promised in service contracts were tracked in a spreadsheet nobody was accountable for; misses surfaced only when a customer's machine went down. Invoices went out weeks after the work, assembled from memory.
02
What got built
- 01An asset registry — every machine, its location, and its full service history in one record
- 02Maintenance schedules generated automatically from each contract's terms
- 03A dispatch board that assigns jobs against technician availability and location
- 04A technician flow on mobile: job details, machine history, photos, parts used, customer signature
- 05A draft invoice created the moment a job is closed
03
What changed
Maintenance visits are generated instead of remembered — the schedule exists before anyone thinks of it. A new technician opens a machine's record and sees ten visits of history instead of starting cold.
Billing follows the work in the same week, assembled from what the technician actually logged instead of from memory.
Related demo
This build became the pattern behind Telaia Premium OS, now in early access.
See Premium OS →Recognize your Monday in any of this?
Tell us what's breaking — six questions on the studio page — or start with a call.